Ligaciputra Privacy Policy – Your Personal Data Protection

1Introduction

Ligaciputra operates as an online wagering platform providing Sports, Casino, Slots, and other games to Malaysian players. In the course of these operations, we need to collect and process certain personal data from our users.

This Privacy Policy is designed to ensure you fully understand how we manage your information. We believe that transparency is the foundation of trust — and your trust is something we take seriously.

By registering for or using any Ligaciputra service, you agree to the terms of this Privacy Policy. If you do not agree, please stop using our platform. If any part is unclear, our support team is ready to help you understand it.

2Information We Collect From You

Ligaciputra collects several categories of information depending on how you interact with our platform:

3How We Use Your Personal Data

Every piece of information we collect is used for a specific and legitimate purpose. The following are the primary uses of your personal data at ligaciputra:

• Account management — registering, verifying, and maintaining your account on our platform.
• Transaction processing — ensuring your deposits and withdrawals are processed quickly, accurately, and securely.
• KYC Verification — complying with legal requirements related to identity verification and anti-money laundering.
• Security and fraud prevention — detecting and blocking suspicious activity that could compromise your account security.
• Experience personalization — recommending games, promotions, and content relevant to your gaming habits.
• Service communications — sending important notifications related to your account, transactions, and policy changes.
• Responsible wagering — monitoring gaming patterns to identify signs of problem gambling and offer appropriate support.
• Platform improvements — analysing aggregated usage data to enhance platform performance and user interface.

We will not use your data for any other purpose without first obtaining your consent, unless required by law.

4Personal Data Processing Basis

Ligaciputra processes your personal data on valid legal grounds. Depending on the context, the legal bases we rely on are:

• Contract performance — processing is necessary to fulfil our obligations to you as a platform user, including transaction processing and account management.
• Legal obligation — we are legally required to conduct KYC checks, report suspicious transactions, and retain financial records for prescribed periods.
• Legitimate interest — we process technical data for platform security, fraud prevention, and service improvement purposes.
• Consent — for marketing communications and promotional emails, we only send to you after obtaining your explicit consent. You may withdraw this consent at any time.

5Data Storage & Security

The security of your data is our top priority. ligaciputra implements multiple layers of technical and organizational protection to keep your data safe at all times:

• 256-bit SSL Encryption protects all data transmitted between your device and our servers — the same level of encryption used by international banking institutions.
• Secure data storage — all personal data is stored on servers protected by multi-layered firewalls with strict access controls.
• 24/7 Monitoring — our intrusion detection system monitors for abnormal activity at all times to enable a swift response.
• Internal access control — only authorised staff with a legitimate business need may access users' personal data.
• Regular security audits — we conduct regular security testing and internal audits to identify and address any vulnerabilities.

Your personal data will be retained for as long as your account is active or as long as needed to provide services to you. After account closure, we retain certain records for the period required by law (typically 5 to 7 years) before data is securely deleted.

6Data Sharing with Third Parties

Ligaciputra does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, in certain situations we need to share limited information with the following parties:

• Payment providers and banks — to process your deposits and withdrawals securely.
• KYC service providers — identity verification partners who assist us in conducting required compliance checks.
• Platform technology providers — software and infrastructure companies that support our platform's technical operations, bound by strict confidentiality agreements.
• Legal authorities — we will disclose required information when compelled by a court order, law enforcement authority directive, or regulatory compliance obligation.

Every third party we work with is required to comply with data protection standards equivalent to our own. We do not permit them to use your data for any purpose other than what is specified in our mutual agreement.

7Cookies & Tracking Technologies

Ligaciputra uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

• Essential cookies — required for core platform functions such as session login, account security, and navigation. These cookies cannot be disabled.
• Preference cookies — saving your personal settings such as language and display layout for a smoother return experience.
• Analytics cookies — helping us understand how users interact with the platform so we can improve its design and content.
• Security cookies — used to detect unauthorised login attempts and suspicious activity in real time.

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our platform.

8Your Rights as a User

As a ligaciputra user, you have the following rights regarding your personal data:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any of your information is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to erasure — under certain circumstances, you may request that we delete your personal data, subject to applicable legal retention obligations.
• Right to restriction of processing — you may request that we restrict processing of your data while any dispute or review is being resolved.
• Right to data portability — you may request your data in a machine-readable format for transfer to another service provider.
• Right to object — you may object to data processing based on our legitimate interests, including direct marketing.

9International Data Transfers

In some circumstances, your personal data may be processed or stored on servers located outside Malaysia. This occurs when we use international technology service providers with infrastructure across multiple regions.

When such data transfers occur, Ligaciputra ensures that:

• The recipient country or region has an adequate level of data protection, or
• Appropriate data transfer agreements have been put in place to ensure your data receives equivalent protection.

We do not transfer data to jurisdictions known to have poor data protection records without adequate contractual safeguards in place.

10Children's Privacy

Ligaciputra is a platform exclusively for adults aged 18 and above. We do not knowingly collect personal data from minors.

If we discover that personal data of a child or individual under 18 has been collected without parental or guardian knowledge or consent, we will immediately delete that data and close the associated account.

If you suspect that your child or any minor has registered on our platform, please contact our support team immediately so that action can be taken without delay.

11Links to Third-Party Sites

The ligaciputra platform may contain links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the ligaciputra platform and does not cover the privacy practices of any third-party sites.

We encourage you to read the privacy policy of any third-party site before providing them with your personal information. Ligaciputra is not responsible for the privacy practices or content of those third-party sites.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we welcome your feedback.

You can reach our support team via:

• 24/7 Live Chat — the fastest way to get an immediate response from our team.
• Email: [email protected] — for written enquiries requiring detailed responses.

We are committed to responding to all privacy-related enquiries within 5 business days. For formal requests such as data access or data deletion, we will process them within 30 business days as outlined in Section 8.